We started our Pet-ssential journey in 2021.
As fellow dog and pet owners, we understand how difficult it is to keep up with our fur friends needs without breaking the bank.
We created Pet-ssential as a way to deliver high quality products for you and your pet(s). We strive to provide unique pet products that will be sure to save you time and money and keep you and your pet happy!
We are happy to answer any questions and please do not hesitate to reach out to us! After-all, we are here for you!
Have a great day! ☺
When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 - 20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.